Consumer watchdog Testachats has filed complaints against several Belgian festivals for “illegal practices” in their cashless payment systems, reports 24brussels.
Les Ardentes and Tomorrowland are facing legal actions for failing to disclose hidden fees in their ticket prices. Additionally, festivals such as Ronquières, Paradise City, Les Ardentes, Pukkelpop, Graspop, and Rock Werchter are accused of not permitting cash payments for parking or tickets, while Brosella has allowed stalls to reject cash completely.
Concerns Over Cashless Systems
Despite the introduction of a charter this year by federal Minister for Consumer Protection, Rob Beenders (Vooruit), Testachats asserts that festival grounds are still not consumer-friendly. Many festivals impose activation fees and costly refund deductions, while others complicate transactions with virtual currencies, such as ‘pearls’ at Tomorrowland and ‘douros’ at Dour Festival. The valuation of these currencies rarely aligns with euros, making it challenging to use remaining balances effectively.
Testachats points out that some events, including Francofolies and Paradise City, demonstrate it is feasible to operate without hidden costs or convoluted payment systems. Nonetheless, the organization cautions that until stricter regulations are implemented, festival attendees will continue to navigate a landscape of confusing, costly, and potentially unlawful payment practices.
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