Telco identified nine triple-zero call failures overnight during an outage in the Illawarra region of NSW. Follow today’s news live
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Optus said it is investigating a fresh triple-zero outage, this time in the Illawarra region of NSW yesterday.
The telco said an issue with a mobile phone tower in Dapto had affected calls made between 3am and 12.20pm on Sunday, including those to the triple zero network. Nine triple-zero call failures were identified, including a caller who required an ambulance and used another phone to contact emergency services.
We have investigated the impact of the issue on calls made between 3am and 12.20pm yesterday, including calls made to the Triple Zero network, and have confirmed with police, all callers who attempted to contact emergency services are OK.
We sincerely apologise to any customers who were impacted.